Terms & Conditions - Contractor Services
TERMS & CONDITIONS
Window Cleaning CONTRACTOR SERVICES
Platinum Window Cleaning Pty Ltd ABN 11 632 314 106
(The Contractor)
STANDARD TERMS AND CONDITIONS
These are the Contractor (“we” or “our”) standard Terms and Conditions which will apply to every contract when you as the Customer engage the Contractor to perform its services.
ENGAGEMENT
1. Contractor must be informed by the Customer of any coated or designer glass which requires special cleaning methods as requested by the manufacturer other than the use of pure water, mild detergents, squeegees, abrasive pads and scrapers. Contractor is not liable for any damage caused by not being informed of special cleaning methods other than the above mentioned.
2. Contractor will not attempt to remove debris, paint or concrete from any frames, tracks, balustrades, fluted and coated or any other designer glass other than standard float glass.
3. Glass that has been scratched by prior cleaning attempts or mishandling during installation can sometimes become apparent once a dirty window has been professionally cleaned. Contractor is not liable for any scratches. Customer is aware and accepts that all equipment and techniques used by the Contractor will not scratch glass.
4. Work does not cover hard water stain removal treatment process or other add on services unless a specific quote for this service has been delivered by the Contractor.
ACCEPTANCE OF THESE TERMS
5. Any act by the Customer which requests the Contractor to begin performing any services will be deemed as acceptance to these Terms and Conditions.
QUOTES AND PAYMENT
6. A quote provided by the Contractor will remain valid for thirty days. On expiry of that period, if the Customer wishes to proceed a new quote may be required prior to the Contractor undertaking the service.
7. Residential clients to pay cash or card upon completion of work if work is valued below $500 gst inc. If above $500 gst inc an invoice is sent to the client with 7 day terms.
8. All invoices have 7 day terms unless otherwise negotiated.
CANCELLATION FEES
9. A cancellation fee is charged to the Customer for any cancellations made within 2 business days prior to the scheduled date of appointment.
10. A service fee is charged to the Customer if Contractor is unable to gain access to the site and therefore is unable to perform the required duties at the appointed time.
COMPLAINTS & REFUNDS
11. A complaint with regards to the quality of work must be registered with the Contractor within 3 business days of the service.
12. Contractor will inspect and attempt to rectify the problem at an arranged time.
13. A complaint must be legitimate and obvious.
ACCESSIBILITY
14. If a sliding sash window can not be removed due to improper installation of runners or where shutters prevent removal of sash or fly screens and we can not access the glass or screen we will not be able to perform work on that window unless the problem is rectified by the Customer.
15. A window that has restricted access or is unreasonably blocked due to large furniture, filing cabinets, boxes, equipment etc.. will not be cleaned unless we are provided reasonable access to the window.
INCLEMENT WEATHER
16. 7 Day Rain Guarantee. If, within 7 days of the completed clean, you feel the rain or stormy weather has impacted the clean please contact us and we will gladly come out and fix that for you.
17. In most cases, unless it is deemed unsafe to perform work wet weather will not require work to be rescheduled, as rain has no effect on the quality of the finished work. Rain will simply rinse and dry spot free on freshly cleaned glass.
18. Contractor may be required to reschedule a booking at any time due to poor weather.
19. Contractor may be required to stop work due to poor weather and return at another time to complete.
WORKPLACE HEALTH & SAFETY
20. The Customer will ensure that, if the service is to be performed on the Customer’s property, the Customer is authorised to occupy those premises and obtain the service.
21. The Customer will ensure that if the service is to be performed on the Customer’s property, that at all times the property is safe and that all facilities provided by the Customer for the purposes of enabling the service to be performed are also safe.
22. The Customer will ensure that the Contractor will have unencumbered and unobstructed access to the area/s of the premises requiring the service.
23. The Contractor will ensure that at all times in performing the service it uses safe and proper procedures and practices and that all its employees are properly trained and supervised and observe all proper safety practices. Where protective equipment, materials or clothing are required these will be provided by the Contractor and the Contractor will ensure that these are used at all relevant times.
24. The Contractor will at all times have current Workers Compensation insurance and will, on request with prior notice, provide evidence to the Customer of its currency.
JURISDICTION
25. It is agreed by the Parties that these Terms and Conditions will be construed in accordance with the Law of Queensland and each Party covenants that it submits to the jurisdiction of the Courts of Queensland for the resolution of any dispute under the Agreement.
FORCE MAJEURE
26. Neither the Contractor nor the Customer shall be held liable for any breach of these terms where the breach arises from an act of God, war, natural disaster, terrorism or any other event beyond the reasonable control of either party.